Tuesday, August 28, 2007

Progressive to Me: Get Lost

We've had Progressive Auto Insurance for years now, but I'm a little ticked with them right now. Three years ago, when our van was almost exactly three years old, Stef got in a little accident, and the hood of the van was replaced. Over the course of the next three years, the hood has been very susceptible to stone chips, and has been developing large, deep gaps in the paint, all the way down to the metal. Our local Progressive rep in Livonia, Jason, asserts that this is normal wear and tear for a hood. I am skeptical. Never have a I seen long cracks in the paint emanating from the spot of a stone chip, or from the front corners of a hood. The old hood looked really good right up until the accident, and I would think the new hood would look pretty much the same at this point. Nope, according to them this series of deep cracks is perfectly normal, despite the fact that it occurs nowhere else on the vehicle, or for that matter on any vehicle I have ever owned.

At this point Progressive has used up my customer loyalty. If I can find cheaper insurance elsewhere I'm jumping ship. I pay for insurance so that I can get my car fixed correctly when something happens, not poorly fixed and then discarded. Add to this the fact that the van's CD player wouldn't work after the accident and they flatly refused to fix it, and you'll see why I'm at the end of my patience. I'm paying for a service and I'm not getting the service. Bye bye, Progressive Auto Insurance.

1 comment:

  1. I have been quite happy with Farmer's Insurance (http://www.farmers.com/FarmComm/WebSite/html/common/index.html) for over 2 decades - I've had a policy with them since I was 16!

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